Bot Services Market Overview:
The bot services market is expected to reach approximately
USD 7.3 billion by the end of 2030 at a CAGR of 31.40% during the forecasted
period 2022-2030.
Bots are representing the virtual robot that help
to save time to talk another human being for give answer to his/ her questions.
Bots use the artificial intelligence to give the answer of questions and help
to solve your questions answer. They delivery instant and exact answer.
You can see bots at various websites in Query
section. They communicate with their customers and resolve their queries. They
are also available at social media like Facebook, skype etc. The uses of these
virtual bots are increased day by day with the growth of internet and online
services. bots are useful in booking of buses, flights, train, movie shows etc.
The boost of artificial intelligence bots also walks with them. Bots are used
at larger number in industries like social media platform, banking, financial,
online shopping, telecom industries, media and mass communication, government
and private area of various services.
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Key Players:
The global bot services market comprises of some of
the key players and other vendors,
- [24]7.ai,
Inc (U.S.)
- Amazon
Web Services, Inc (U.S.)
- Aspect
Software, Inc (U.S.)
- Astute,
Inc (U.S.)
- Creative
Virtual Ltd (U.K.)
- Facebook,
Inc.(U.S.)
- Google
LLC (U.S.)
- International
Business Machines Corporation (U.S.)
- Inbenta
Technologies Inc. (U.S.)
- Microsoft
Corporation (U.S.)
- Nuance
Communications, Inc. (U.S.)
Bots are helping you to deal with your customers in
large amount at a time. It can fulfil your demand of human labour and save your
money. You can choose the complete Query questions and feed their answer for
customer. Your bot helps them to select the products as well as talk about
products description. Bots can handle very well your customer relationship management
without any errors.
In the covid pandemic bots replace the human office
they take place of humans in various industries customer service department.
Due to the complete restrictions of lockdown bots take the position and do
work. In covid duration bot service demand at higher. Due to higher demand of
bots increase the market value of the bot services market. Because various
industries use it as customer service provider, Query solver, as help desk etc.
Market segment:
the bot services market is divided by the service,
type, spread and end user. The bot service is further divide on the basis of
the service is framework and platform. The bot framework provides the channels
to connect all bots at a place. Microsoft is a major developer of this type of bots.
Microsoft hosts all bots to connect with different ones. On other side the bot
platform helps to communicate with the customers. It gives answer and solve
query, it’s provided medium and helps in contact with persons.
By the division on the basis of types classified as
text, audio and video. In current text bots are used majorly because it
suitable to communicate with customer and provide help according to their
query.
According to end user it is divided as health care,
education, banking, financial and many more.
Regional classification:
The bot market spread through overall world but
major region is considered as north America, Europe, and Asia pacific.
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Industry news:
In the market of bot services there are some major
competitors also available like Amazon web services, Inc. (US), Microsoft
Corporation (U.S.), Nuance Communications, Inc. (U.S.)
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