Market Overview
The global CRM Analytics Market Trends size was USD 4.18 billion in 2014 and is projected to reach USD 7.65 billion by 2019, growing at a CAGR of 10.7% during the forecast period.
In this changing era where customers go through a complete buying cycle before thinking of the vendors, engaging the customers with personalized and multichannel campaigns has become essential. CRM analytics helps the marketing team plan, execute, and measure campaigns across channels, from start to finish, and make a strategic decision based on the results from the data available on customer behavior and choices.
CRM analytics solutions help the company analyze marketing, sales, and service performance. Thus, it is an intelligent analysis of the customer information across the organization to enhance the ROI by reducing the operation cost. IT provides a 360-degree view of real-time insights to the entire organization to help them to know about its customer and have fact-based actions.
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CRM analytics provides fact-based information on the entire sales process and product demand, customer price sensitivity, and overall pricing effectiveness. It helps companies retain their customers by managing and tracking campaign performance. CRM analytics enhances customer relations in terms of sales and services and improves supply chain management, thus resulting in lower costs and more competitive pricing.
Market Segmentation:
The CRM Analytics Market Trends has been segmented based on the following to help the market dwell based on its predictions for the ongoing forecast period.
Based on Types:
- Sales Analytics
- Customer Analytics
- Contact Center Analytics
- Marketing Analytics
- Web & Social Media Analytics
Based on end-users:
- Large Enterprises
- Small and Medium Businesses
Based on vertical:
- Banking, financial services, and Insurance (BFSI)
- Telecommunications and IT
- Retail & Wholesales
- Energy and Utilities
- Manufacturing
- Healthcare and life science
- Transportation and Logistics
- Media and Entertainment
- Hospitality
- Others
Based on deployment:
- On-premise
- Cloud
Based on the region:
- North America (NA)
- Europe
- Asia-Pacific (APAC)
- The Middle East and Africa (MEA)
- Latin America (LA)
Regional Analysis:
This analytics solution enables organizations to identify opportunities to cross-sell, up-sell, and improve the degree of customer satisfaction. Thus, the CRM analytics solution offers easy access to the information over the analytical dashboard, which sorts thousands of data points to have correct information’s about its customers.
The adoption of CRM Analytics Market Trends solutions is high in the NA and Europe markets. Still, the adoption rate is expected to be high in the emerging regional markets of APAC, MEA, and LA. The NA and Europe market sizes are estimated to be high as the adoption rate of CRM analytics are high in these regions. In contrast, APAC, MEA, and LA have shown significant opportunities for the analytics solution, which will, in the future, give rise to the CRM Analytics Market Trends.
Some key vendors occupying the market are Salesforce Inc., IBM, SAP AG, SAS Institute Inc., Oracle, Teradata, Accenture, Angoss Software, and Microsoft. These key vendors are blistering growth in the CRM Analytics Market Trends over the past few years through accelerated product development, mergers and acquisitions, and ecosystem expansion.
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Industry News:
From the last two decades, the deployment of IT has been rapidly evolving from a necessary evil to a legitimate business strategy as database marketing has evolved from mass marketing to direct marketing. CRM analytics tools generate rapid ROI for the organization by understanding the customers and long-term profit growth by building loyalty from the available database of the customer through various sources. Compared to the traditional analysis method, CRM analytics are deployed at a faster rate to get better results.
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